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Privacy Notice

1. Introduction

Farmhouse TinCakes (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website or placing an order, you agree to the terms of this Privacy Notice.

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2. Information We Collect

When you place an order or interact with our website, we may collect the following personal information:

  • Full name

  • Contact details (email address, phone number)

  • Delivery address

  • Billing information (including VAT number if applicable)

  • Payment details (processed securely via our payment gateway)

  • Any other information you voluntarily provide (e.g., special delivery instructions)

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3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Issue invoices and receipts

  • Communicate with you about your order or related services

  • Improve our products and customer experience

  • Comply with legal and tax obligations

We will not use your information for any other purpose without your consent.

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4. Sharing of Information

We may share your personal information only when necessary with:

  • Payment service providers to process your payment securely

  • Courier or delivery partners to deliver your order

  • Accounting or invoicing systems for record-keeping

  • Authorities or regulators when required by law

We do not sell or rent your personal information to any third party.

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5. Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

Payments are processed through secure, encrypted channels, and your payment details are not stored on our servers.

 

6. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil your order and provide our services

  • Comply with legal, tax, or accounting requirements

After this period, your data will be securely deleted or anonymised.

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7. Your Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your information

  • Object to the processing of your personal information

  • Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, please contact us using the details below.

 

8. Contact Us

If you have any questions or requests regarding this Privacy Notice, please contact:

Farmhouse TinCakes

farmhouse.tincakes@gmail.com
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9. Updates to This Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page with the updated effective date.

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